Shipping Policy

Last updated: June 30, 2026

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Processing time

Orders are typically processed within 1–3 business days. Custom or personalized orders may take longer; if so, we’ll contact you with an updated timeline.

Shipping destinations

We ship within the United States and internationally.

Shipping rates

Shipping costs are calculated at checkout based on your delivery address, package weight/size, and carrier rates.

Estimated delivery times

Delivery times vary by destination and carrier. International delivery times can vary significantly and may be affected by customs processing.

Customs, duties & taxes (international orders)

International orders may be subject to customs fees, import duties, taxes, and other charges. These fees are not included in your order total and are the customer’s responsibility.

Order tracking

If tracking is available for your shipment, we’ll email your tracking information once your order ships.

Address accuracy

Please confirm your shipping address before placing your order. We are not responsible for delays, returns, or delivery issues caused by incorrect or incomplete addresses.

Lost, delayed, or damaged packages

If your package is delayed, lost, or arrives damaged, contact us and we’ll help you investigate with the carrier. Claims and outcomes depend on the carrier’s policies.

Questions

Email support@candledecorstore.com or call 901-267-7572.